The University may occasionally amend this policy by updating this page. If you have any questions or concerns please contact the Digital Team and/or the Data Protection Officer.
The information we collect and how it it used
We may ask you to provide personal information to enable us to provide a specific service that you have requested, examples include:
- requesting a University prospectus
- we may ask you to voluntarily complete an online survey
The webpage requesting this personal information will provide details of how the information will be used. All personal data collected in this way will be processed in accordance with data protection legislation and will only be used for the purpose(s) specified at the time of collection.
Web log files
In common with most websites we automatically log certain information about every visit to the site. This includes your IP address1 and information relating to your requests from our servers, for example date and time, referrer, user agent (browser), request type and details of request size. This information is anonymous unless you have logged in to a secure area of the site using an identifying username and password. The information is used to help us manage the website (eg detecting bugs) and where necessary to investigate potential computer misuse or breaches in University regulations. Under normal circumstances these log files will only be accessed by authorised members of staff, however we do have a legal obligation to make our log files available to external authorities such as the Police, when requested.
1An IP address is a unique number or address given to every computer or device when it connects to a network allowing it to be identified and communicated with.
Cookies, analytics and remarketing
Cookies are small text files which are placed on your computer’s hard drive to help us monitor the use of our website and provide access to certain features. A cookie does not identify the individual - only the computer used; it does not gives us access to your computer.
In common with many organisations the University uses Google Analytics, a web analytics service provided by GoogleInc to enable us to analyse how our website is used. This means that information about use of our website may be transmitted to Google Inc. This information does not enable you to be identified and is not considered privacy intrusive. Users of the most popular web browsers can install a browser add-on which prevents information being transferred to Google.
On the University of Exeter site we use Hotjar to help us understand how users navigate the website and to gather user feedback via surveys. None of the data collected is personally identifiable. Find more information on the Hotjar website.
Can I turn off cookies?
Which cookies do we use?
Download the CookieBot report (PDF)
How can I opt-out of remarketing cookies and advertising?
You can opt out of these third party remarketing cookies:
The University is committed to ensuring the security of our website and any information you provide using the site. The University has procedures in place to help protect against loss, misuse and alteration of information.
Where you require a password to access parts of the University’s website you are responsible for keeping the password safe and secure at all times, you must not share it with anyone else.
Third party links
The University website contains links to other websites which may be of interest to users. We are not responsible for the content of these websites and have no control over any information you may provide to third parties.
Information security policy
Read more information on our information security policy.
The University will not sell, distribute or lease your personal information to third parties unless we have informed you, have your permission or are required to by law. Information may be shared with third parties who are under contract to act for us.
The University takes its responsibilities under the Data Protection Act (DPA) and General Data Protection Regulation (GDPR) seriously and will only process personal data in accordance with the Act. You have the right to access your personal data held by the University. Further information about accessing your data.
If you believe the information we are holding on you is incorrect or you require further information about how we use your information please contact firstname.lastname@example.org